Frequently Asked Questions

Here are some of the frequently asked questions we get relating to the dividend payout.

Q: Am I entitled to a dividend payment?

A: If you live in Hawke’s Bay and have a power account on the qualification date, you will be entitled to a payment. You can check what area constitutes ‘Hawke’s Bay’ by viewing the Napier and Hastings electoral maps. http://www.elections.org.nz/voters/find-my-electorate

Q: Does it matter when I joined Unison?

A: Each year, the HBPCT sets a ‘qualification date’ that is used to establish eligibility for a dividend payment. It does not matter at which time during the year you connected to Unison’s network, provided that on the qualification date your power was ‘on’, and the account was in your name.

Q: What is the ‘qualification date’?

A: Each year the HBPCT choose a single date by which they determine the power account holders eligible for a dividend payment. This method is used because any other method would be too complex to administer, as all data relating to customer eligibility is provided by the electricity retailers.

This year’s qualification date is 5pm 30 Septemeber 2018. So long as your power was ‘on’ (energised) at this time you are eligible for the distribution payment.

Q: If I have more than one property or power meter (for example my house, a pump and a woolshed), do I get more than one cheque?

A: All permanent metered supply points (‘ICP’s) connected to Unison’s Hawke’s Bay network (and liable for a fixed daily charge at the time of the dividend pay-out) are entitled to a dividend payment.

There is a maximum of three payments for any one named consumer.
Builder’s temporary supplies, and other unmetered connections such as streetlights, telecommunications devices, and under-veranda lighting etc. are not eligible for a payment.

Q: My neighbours have received their cheque, but I haven’t.

A: Posting of the cheques is staged to avoid congestion for NZ Post and the banks, and is not necessarily done in street or suburb order. Please continue to be patient in the short term, and contact us if you have still not received your cheque by 8th December 2018.

With 55,000 cheques to post, the mail out will be staggered over three days, and due to the impact this has on NZ Post, cheques may take up to two weeks to arrive.

Q: If I need my cheque re-issued, how long does that take?

A: Last year, over 800 cheques needed to be reissued for a variety of reasons, so please be patient as it may take up to four weeks for your cheque to be manually raised and issued.

With 55,000 cheques to post, the mail out will be staggered over three days, and due to the impact this has on NZ Post, cheques may take up to two weeks to arrive.

Q: How will I receive my payment?

A: Your cheque will be posted out with a letter and other information. The cheque will be made out to the name on your power account, and mailed to the address your electricity retailer sends your bill to, so please ensure these are correct.

Q: When will I receive my distribution cheque?

A: The cheques will be posted out from 17th November 2018. Please be patient and contact us if you have still not received your cheque by 8th December 2018.

With 55,000 cheques to post, the mail out will be staggered over three days, and due to the impact this has on NZ Post, cheques may take up to two weeks to arrive.

Q: How much will it be?

A: The payment can change from year to year, and is decided by the HBPCT. This year  (2018) the HBCT were pleased to share the success of Unison with a tax-paid distribution of $220 (after tax).

The payment was the same for all power consumers, regardless of whether it is for a commercial or domestic account.  The dividend amount has had tax deducted and paid on your behalf.

Q: Why don’t you do the payment by direct credit?

A: The HBPCT is exploring the option of direct credit. We are aiming to have it available for the 2019 distribution.

Q: Can I get cash?

A: You must bank the cheque, but once the payment has cleared you will be able to withdraw cash.

Q: What happens if I don't have a bank account?

A: You will need to discuss this with a local bank.

Q: I’m a commercial customer - why is my distribution the same as everyone else?

A: Your elected Trustees decided that the distribution payment would be the same for every consumer. They determined the dividend payments would be based on being an account holder (to a maximum of three connection points), rather than size, spend or consumption.

Q: What if I’m on Prepay power?

A: Good news! All Hawke’s Bay Prepay power consumers now also receive a cheque payment, addressed to the person whose name is registered with the electricity retailer at the applicable address.

Q: I’m in a flatting situation, with multiple tenants – who receives the distribution payment?

A: The cheque will be issued to the account holder, and it will be their responsibility to decide how the payment is shared in these instances.

Q: Will my details be used for any other purposes?

A: The information we use for the dividend pay-out is provided by your electricity retailer. We hold your details on file for issuing power shutdown notices, billing data, and other operational purposes of the network company. We will never share your information with any other party.