Registration Portal for Direct Credit Has Now Closed

Direct credit payments will be issued on Wednesday 19 August to customers who registered before 5pm, Friday 14 August. A statement will be emailed to the address you provided when registering. Cheques will be issued from Wednesday 19 August. Please allow for mail delivery time frames and call 0800 535 738 if you haven’t received your cheque by 9 September 2020. If you have any questions and want to speak to a Trust representative, please call 0800 535 738.

Link Market Services is the provider managing the direct credit and cheque process. Beneficiaries should call them with any questions about the dividend on 0800 535 738.

Registration: Email and text notification will be sent out on Monday 27 th July 2020  to beneficiaries who registered in 2019. They will have until Wednesday 12 August to update their details if required. Registration cards (same format as last year, but with a new four-digit pin) will be mailed on Monday 27 July 2020 to beneficiaries who have not already registered, or who’s details could not be matched, for direct credit to enable them to register online at If they have not received their pin by Wednesday 5 August, they should call Link on 0800 535 738.

Portal for direct credit registration will open on Monday 27 July and close on Wednesday 12 August. Those who don’t opt for direct credit will continue to receive a cheque. Payment: Payments will be made (direct credit and cheque) from Wednesday 19 August. If beneficiaries haven’t received payment by Wednesday 2 September they should call 0800 535 738.

Are you ready to receive your dividend payout?

Personal Information

When you get your next power account, check to see the name and the postal address on the power account are correct – this is the name and address the cheque will be posted to. If you need to make changes, you will need to contact your electricity retailer.

Bank Account

Because the name on your electricity account is the name we issue the cheque to, it pays to ensure it matches the bank account you intend to bank the cheque to. If you need to change the name on the account, this will need to be done through your electricity retailer.

Physical Address

If you move, be sure to leave a forwarding address or put a redirection order request in at your Post Office, and ensure your new address is correct with your electricity provider. If you are on Prepay Power, you will need to ensure you are the registered power consumer with Contact Energy for your property.